Everything you need to know about shopping with us
Suite 2A, Ground Floor, Plot 1265, Purplestone Mall, Abuja, Nigeria
Tel: 0802 772 0195 | WhatsApp: 0913 784 9531 | info@velvetjewelcollections.com
About Us
Q: What is Velvet Jewel Collection?
A: Velvet Jewel Collection is a fashion jewelry and accessories brand based in Abuja, Nigeria, offering wristwatches, bracelets, necklaces, rings, bags, anklets, earrings, sunglasses, and gift items. Built on the philosophy “Crafted for You,” we help customers express their personality and style through quality, affordable accessories.
Q: Where are you located?
A: We have store locations at Suite 2A, Ground Floor, Plot 1265, Purplestone Mall, Abuja, Nigeria and B240 Urban Shelter Mall, Apo Resettlement, Abuja, Nigeria. You can also shop online anytime at https://velvetjewelcollections.com/.
Q: What are your opening hours?
A: Our stores are generally open Monday to Saturday during regular business hours, with adjusted hours on Sundays. For the most accurate hours before you visit, please call or WhatsApp us in advance.
Products
Q: What kind of products do you sell?
A: We offer luxury wristwatches, fashion bracelets, elegant necklaces, stylish rings, fashion bags, anklets, premium earrings, trendy sunglasses, and other fashion accessories and gift items.
Q: Are your products authentic and good quality?
A: Yes. Every item in our collection is selected with attention to quality, craftsmanship, durability, and style, so you get accessories that look beautiful and last.
Q: Do you restock sold-out items?
A: We regularly update our inventory with new and returning styles. If an item you love is out of stock, contact us via WhatsApp and we’ll let you know when it’s back.
Q: Can I get a custom or personalised piece?
A: For custom requests or bulk/gift orders, please reach out to us directly via WhatsApp or phone so our team can guide you through the available options.
Ordering
Q: How do I place an order?
A: You can order directly through our website (https://velvetjewelcollections.com/), or reach out via WhatsApp (0913 784 9531) or phone (0802 772 0195) and our team will assist you.
Q: Do I need an account to shop on the website?
A: You can browse and shop as a guest, but creating an account lets you track orders, save your wishlist, and check out faster next time.
Q: What payment methods do you accept?
A: We accept the payment options shown at checkout on our website, as well as bank transfer for orders placed by phone or WhatsApp. Payment details will be confirmed by our team where needed.
Q: Can I cancel or change my order after placing it?
A: Please contact us as soon as possible via WhatsApp or phone. We can accommodate changes or cancellations if the order has not yet been processed or shipped.
Delivery
Q: Do you deliver nationwide?
A: We deliver within Abuja and to other locations across Nigeria through our courier partners. Delivery timelines and fees vary by location and will be shared at checkout or by our team.
Q: How long does delivery take?
A: Delivery times depend on your location, typically ranging from same-day/next-day within Abuja to a few business days for other states. Estimated timelines are provided when you place your order.
Q: Can I pick up my order in-store instead?
A: Yes, in-store pickup is available at either of our locations. Simply select this option at checkout or let our team know when ordering by phone/WhatsApp.
Returns & Exchanges
Q: What is your return policy?
A: Unused, undamaged items in their original packaging can be returned or exchanged within 7 days of delivery, except for hygiene-sensitive items like opened earrings, unless there is a manufacturing defect. See our full Terms and Conditions for details.
Q: What if my item arrives damaged or faulty?
A: Please contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement, repair, or refund as appropriate.
Q: How long do refunds take?
A: Approved refunds are processed within a reasonable period after we receive and inspect the returned item, and will be issued to your original payment method or as store credit.
Caring for Your Accessories
Q: How do I care for my jewelry to make it last longer?
A: Avoid contact with water, perfume, and chemicals; store pieces separately in a soft pouch or box; and clean gently with a soft, dry cloth to maintain shine and prevent tarnishing.
Contact & Support
Q: How can I reach customer support?
You can reach us by phone (0802 772 0195), WhatsApp (0913 784 9531), or email (info@velvetjewelcollections.com). Our team is happy to help with orders, product questions, or styling advice.
Q: Do you have a physical store I can visit?
A: Yes — visit us at Suite 2A, Ground Floor, Plot 1265, Purplestone Mall, Abuja, Nigeria or B240 Urban Shelter Mall, Apo Resettlement, Abuja, Nigeria. We’d love to help you find the perfect piece in person.
