Last updated: 29 July 2026

velvetjewelcollections.com

Suite 2A, Ground Floor, Plot 1265, Purplestone Mall, Abuja, Nigeria

Tel: 0802 772 0195  |  WhatsApp: 0913 784 9531  |  info@velvetjewelcollections.com

1. Introduction

Velvet Jewel Collection (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://velvetjewelcollections.com/ (the “Site”), shop in our stores, or contact us via phone, WhatsApp, or email.

This Policy is designed to align with the principles of the Nigeria Data Protection Act (NDPA) 2023 and the Nigeria Data Protection Commission’s (NDPC) General Application and Implementation Directive.

2. Information We Collect

2.1 Information you provide to us

• Name, phone number, email address, and delivery/billing address when you place an order, create an account, or contact us.
• Payment information (processed securely through our payment partners — we do not store full card details on our servers).
• Messages, order preferences, and feedback shared via WhatsApp, phone, email, or contact forms.

2.2 Information collected automatically

• Device and browser information, IP address, pages visited, and browsing behaviour on the Site, collected via cookies and similar technologies (see our Cookie Policy for details).
• Approximate location, where enabled, to help estimate delivery options.

3. How We Use Your Information

We use the information we collect to:

1. Process and fulfil your orders, including payment, delivery, and customer support.
2. Create and manage your account on the Site.
3. Communicate with you about orders, promotions, new collections, and customer service enquiries.
4. Improve our Site, products, and overall shopping experience.
5. Detect, prevent, and address fraud, security issues, or technical problems.
6. Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the basis of: your consent (e.g., for marketing communications); the necessity of processing to perform our contract with you (e.g., fulfilling an order); our legitimate interests (e.g., improving our services and preventing fraud); and compliance with legal obligations.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Delivery and logistics partners, to fulfil your orders.
• Payment processors, to securely handle transactions.
• Service providers who support our website, marketing, and business operations, under confidentiality obligations.
• Regulatory or law enforcement authorities, where required by law.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal exceptions.
• Withdraw consent to marketing communications at any time.
• Object to or restrict certain processing of your data.

To exercise any of these rights, please contact us at info@velvetjewelcollections.com or 0802 772 0195. We will respond within a reasonable timeframe in accordance with applicable law.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

10. Third-Party Links

Our Site may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised “Last updated” date.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Phone: 0802 772 0195
• WhatsApp: 0913 784 9531
• Email: info@velvetjewelcollections.com
• Address: Suite 2A, Ground Floor, Plot 1265, Purplestone Mall, Abuja, Nigeria
• Website: https://velvetjewelcollections.com/